How we can use your personal information

Engaging with you

We use your information to communicate with you. We use it to improve and get feedback on our products and services and communications with you. You have choices about which promotional messages you receive.

We use your information to enhance our relationship with you. For example, to:

  1. Share promotions: To tell you about, and offer, other products and services that may interest you and be appropriate for you. This includes products and services offered by other businesses within TD. This also includes product and services offered by third parties we select.

  2. Contests or surveys: To see if you are eligible to participate in contests. To administer these contests. To send you surveys or promotions.

  3. Contact you: by telephone, fax, text messaging, automatic dialing-announcing device, or any other method. Or by email, ATM, internet, mail, and other methods. We will use the numbers and addresses you gave us.

  1. Improve live communications with you: We may collect and use certain information when you talk to one of our telephone service representatives, internet live chat agents or message with us through social media. When you do these things, we may monitor or record our discussions. We may also identify you using your voiceprint, where you have chosen to give it to us. We do all this for our mutual protection, to identify trends, train staff and confirm our discussions with you.

  2. Check your eligibility for additional products and services: We use your information to see if you are eligible for additional TD products or services that may meet your needs and be appropriate for you. We also use it to personalize our offers.

Respecting your preferences

You can opt out of receiving offers. You can also choose how we contact you for marketing campaign purposes. To exercise your choice, please:

  1. contact us by phone 1-866-222-3456 or visit us at any branch.

  2. for TDI – the General Insurance Advice Centre at 1-877-777-7136 (University students/Alumni & Professionals) or 1-866-361-2311 (others, general insurance) for TD Insurance for Business at 1-855-724-2883. For life and health insurance, at 1-866-222-3456.

  3. for TD Wealth – 1-866-567-8888

  4. for TD Auto Finance – 1-866-694-4392

  5. to unsubscribe from receiving commercial electronic messages from TD Bank Group, please click here or go to the following web address: www.td.com/tdoptout

Please note that changing your preferences may not stop you from receiving offers for a marketing campaign that is already underway when you contact us.

TD will not send you an unsolicited email to ask you to provide information or login information, such as username, passwords, PINs, IdentificationPlus® security questions and answers or account number.

If you receive an email claiming to be from TD and you think it's fraudulent, don't respond to it. Don't open or click any links. Don't open attachments in the email. Please notify us immediately. Forward a copy of the email to us at phishing@td.com. Then delete the email.

Using your information to better serve you and manage our business

For credit products, we use credit reports and other lender information to:

  • assess your eligibility and creditworthiness
  • establish credit and hold limits
  • help us collect a debt or enforce an obligation owed to us by you
  • prevent and address fraud
  • identify products and services that may be of interest to you
  • manage and assess our risks

For home and auto insurance products, we use your credit report information (where the law allows), to:

  • manage and assess risk
  • set premiums
  • create models
  • understand your coverage needs
  • assess eligibility for a payment plan

For insurance products, if you have questions about why we do credit checks, or would like to withdraw your consent please contact the General Insurance Advice Centre at 1-877-777-7136 (University students/Alumni & Professionals) or 1-866-361-2311 (others, general insurance)

We use your information to:

  • collect your debtss
  • enforce legal obligations you owe to us
  • investigate your compliance with our agreements

How we collect, share, disclose and protect your personal information

We need to collect certain information about you to provide our products and services. Learn more about why and how we collect your personal information.

Learn more