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Accessibility at TD: Meeting Customer Needs
We are committed to meeting the accessibility needs of persons with disabilities in a timely manner. Whether you choose to bank online, by phone, at our ATMs or in person, TD is dedicated to making accessibility a top priority.
TD has published our Accessibility Plan that was developed with input from people with disabilities that details how we will identify, prevent, and remove barriers to accessibility. Our Executive Summary of the plan is available accessibly in American Sign Language (ASL) with voiceover and captions.
TD has published our 2024 Progress Report that was developed with input from people with disabilities that details how we will identify, prevent, and remove barriers to accessibility. Our Executive Progress Summary is available accessibly in American Sign Language (ASL) with voiceover and captions.
Additional formats of the Accessibility Plan are available upon request, contact us through any of the options listed in the Accessibility Feedback section (below).
How to provide Feedback about Accessibility/Disability at TD
We welcome your feedback. Let us know how we're doing on meeting your accessibility needs — and how you think we could improve.
Please note, if your feedback is regarding ACCESS to TD products and/or services, including concerns with your Access Card, problems logging into EasyWeb, or access to funds, please contact: Customer.Support@td.com or 1-866-222-3456.
Accessibility services
TD is committed to providing products, services and facilities in a manner that allows people with disabilities equal opportunity to obtain, use and benefit from them and which respect the dignity and independence of people with disabilities.
Alternate format documents
Customers can request documents, such as account statements or brochures, in a variety of alternate formats including Braille, large print, e-text, accessible PDF or audio CDs.
To request this service, call 1-800-831-1158 or visit your nearest branch.
Braille and Large Print Card Sleeves
Customers can request a card sleeve for their personal or business access cards and credit cards in which the card information is printed in either Braille or Large Print.
To request a card sleeve, you can Contact Us or visit your nearest branch.
Digital services
TD incorporates accessibility standards for online and mobile channels, as well as for the development of its new platforms.
TD Accessibility Adapter, powered by TD Invent
TD Accessibility Adapter, powered by TD Invent, adapts sites viewed through a Chrome Browser to address individual accessibility preferences while co-existing with assistive technologies.
- Choose the features that are relevant to you
- Make content easier to understand
- Improve your ability to view page content
- Reduce or avoid fatigue and potential triggers
The tool, available in Canada and the U.S. at no cost, can be downloaded via the Chrome Web Store
Bank branches
All our new branches are designed with accessibility as a priority, and existing branches are continuously being upgraded to improve accessibility.
Features include*:
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All new branches include accessible and automatic doors and accessible vestibules and washrooms. Many of our older branches have been retrofitted to include these accessibility features.
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All branches feature wheelchair access to Automated Teller Machines (ATMs), safety deposit box coupon booths (viewing rooms) and ‘back of house’ staff and operational areas.
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Where possible, at least one parking space is reserved for customers with disabilities, in accordance with local and provincial regulations.
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All branches feature tablets that offer real-time, two-way video remote interpretation (VRI) for American Sign Language (ASL) available during branch hours.
*Please note that while we strive to ensure all our branches are fully accessible, some locations may not yet have certain accessibility features. If you encounter any issues, please notify us and we will make every effort to assist.
Automated Teller Machine (ATM)
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Audio capability:
Accessible in English and French by plugging in a standard headset, you can be guided through your transaction with directional audio -
Design features:
Lower screens and buttons to aid in wheelchair accessibility -
Braille and large print:
To request a Braille or large print version of the TD Canada Trust ATM Orientation Guide and complimentary headset, call us at 1-800-831-1158
TD Merchant Solutions (TDMS)
We offer a variety of point-of-sale payment terminals that increase accessibility including:
- Backlit keypad and adjustable screen brightness to create visual contrast
- BAdjustable key stroke sound when a key is pressed
- Voice prompts throughout the transaction
- A raised identifier on select keys
TD Online Mart, our eCommerce solution, provides accessibility functionality including:
- Fields that are static and follow a fixed sequence
- Contrast between text and images
- Checks data entered by the user for input errors and allows opportunity to corrects
To inquire about accessibility options, please reach out to customer service at 1-800-363-1163.