How We Protect You

Providing a secure transaction environment. Extensive security features let you feel confident online

You’re protected.
In the unlikely event you experience a TD account loss resulting from a transaction through a TD online or mobile service, that you did not authorize, you will receive 100% reimbursement of those account losses provided you have met your security responsibilities.

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We use the latest security technology to ensure that you can interact online with us safely and confidently.

• Firewalls, website encryption and cookies prevent unauthorized access to our internal systems.
• IdentificationPlus helps protect you from unauthorized access to your accounts.
• WebBroker trading password provides an additional level of security.
• Our online communication policy is designed to help protect you from fraud.

Beyond using signature verification and Personal Identification Numbers (PINs), we are introducing chip technology in our TD Canada Trust Access Cards and credit cards to provide an added level of security.

• TD Canada Trust Access Cards are embedded with a microchip that stores information in a secure encrypted format that is virtually impossible to copy, providing additional security when accessing your accounts at the ATM or when transacting at merchants.
• TD Canada Trust credit cards offer a convenient, secure way to pay for merchandise and services, with the additional security of PIN and chip technology, making it more difficult for unauthorized users to copy or access the information on the card.

TD Customers can enroll in TD VoicePrint, a voice authentication system that provides additional security over using a PhoneCode or PIN. TD VoicePrint uses more than 100 voice characteristics to recognize your voice in just a few seconds. Once you enroll in TD VoicePrint, the next time you call you can skip the authentication questions and get to your banking needs faster.

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With your voice acting as your password, the TD VoicePrint system uses voice authentication technology to provide TD Direct Investing customers with enhanced security and convenient access to their accounts. 

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TD Commercial Banking’s fraud protection tool provides a web-based facility for managing cheques clearing through your Canadian dollar and domestic U.S. dollar business accounts.