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Home / Common frauds and scams / Report suspicious activity
Ways to report fraud and suspicious activity
You are covered by the TD Online and Mobile Security Guarantee provided you meet your security responsibilities in the customer agreements you have with us.
If you encounter a phishing attempt (i.e., phishing emails, fraudulent text messages, etc.), please report it by sending an email to phishing@td.com. Please attach any relevant documentation, such as copies of suspicious emails, text messages and questionable links or URLs.
If you believe that you have been the victim of phishing or other fraudulent activity, follow the steps to report and protect your accounts outlined below.
Don’t recognize a transaction?
Steps to report fraud
It is good practice to monitor your statements frequently and report any transactions you do not recognize.
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1
Gather information
If you are a victim of fraud, gather all information about the fraud transaction if available.
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2
Call us
Contact TD Bank immediately at one of the publicly available contact numbers if you do not recognize a transaction.
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3
Report to credit bureaus
You can report fraud to both credit bureaus Equifax and TransUnion and place a fraud alert on your credit report, which requires creditors to take steps to verify your identity before opening a new account.
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4
Report to CAFC and Police
If you choose, you can report this to your local police authority and the Canadian-Anti Fraud Centre. Reporting scams to law enforcement helps prevent others from becoming victims, however, reporting to the police will not have any effect on the speed, priority, or resolution of your claims.
TD contact numbers
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TD Canada Trust |
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TD Direct Investing |
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TD Insurance |
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Web Business Banking Support |
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TD Canada Trust |
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TD Direct Investing |
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TD Insurance |
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Web Business Banking Support |
Questions You May Have
Online fraud is a crime that happens by email, text message, fake websites, and other methods, with one purpose: to steal your money or personal information. Some examples include:
Identity theft: when someone uses your personal information without you agreeing to it, such as opening a bank account or applying for credit in your name.
Phishing: fraudulent emails or websites.
Smishing: fraudulent SMS text messages.
Vishing: fraudulent phone calls.
Investment scams: attempts to convince you to invest in fraudulent or deceptive investment opportunities, promising high rewards with minimal risk.
Romance scams: criminals who pretend to be romantically interested in you, but who really want to steal your money or personal information, often by contacting you through dating websites or social media.
Emergency or grandparent scams: fraudsters who contact you by email, phone, text, direct message or another method, pretending to be a loved one in urgent need of help (usually a fast money transfer). What the fraudster is really doing is trying to trick you into giving them money.
Additional fraud resources
You can explore these resources to learn more about fraud prevention.